TERMS AND CONDITIONS OF HOTEL BOOKING

The terms and conditions relate to bookings made at hotels, owned and/or operated within the UK by Festival Inns & Hotels Ltd. Please read this document carefully.

BOOKINGS
Please allow at least 24 hours from the date of booking for a reservation to be
Processed.
Please reconfirm any special requests, such as cot, champagne & flower packages directly with our reservations office.
All offers of accommodation and other services are subject to availability.

PAYMENT
At the time of booking you will be required to give a credit card to guarantee your reservation. No charges will be made to your card unless authorisation has been given from the card holder, and/or if you are in breach of our cancellation policy. Full payment will be required on check in at the hotel.
For certain dates, 1 nights accommodation will be required which is non refundable.
Festival Inns Ltd accepts, Mastercard, Visa, American Express, and Maestro.

PRICES
The prices featured are per room per night, VAT and service charge, unless otherwise stated. A minimum length of stay restriction may apply to certain dates such as New Year or Rugby International dates. If a minimum night restriction is in place you will not be able to reduce your number of nights to below this restriction, as you will still be charged in full for the number of nights originally booked.
Children are accommodated free of charge up to 2 years of age.

ARRIVAL AND DEPARTURE
Check in time is from 14.00 hrs on your specified day of arrival, and will be guaranteed for your first night only.
Check out time is 11am on the date of departure.

CANCELLATIONS AND AMMENDMENTS
If you wish to make an amendment to your booking, please contact our
Reservations Office who will do everything they can to accommodate you.
If for any reason you find it necessary to cancel your booking then please contact our Reservations Office on +44 (0)131 6226800.
You must obtain a cancellation number from our reservations office, to avoid any unnecessary charges.
All cancellations will incur a charge as follows:
Within 24 hours of arrival, after 2pm the day before arrival - 100% for the first nights stay.
Non-arrivals - 100% for the first nights stay.
For groups of 6 rooms of more the cancellation policy is 7 days prior to arrival. Any rooms cancelled after this time will be charged for 1 nights accommodation.

INFORMATION WE COLLECT AMD HOW WE USE IT
Data transmission is not compulsory, but needed in order to meet your requests. The data shall not be publicly disclosed. Lastly, we wish to remind you that, in order to exercise the rights provided for by article 7 of the Code concerning the protection of personal data (access, amendment, deletion, objection to the handling of your data, etc.), you may contact the Person in Charge of Handling the Data, by writing to:

Festival Inns Central Reservations
P O Box 12288
Loanhead
Edinburgh
EH20 9YF

COMPLAINTS
In the unlikely event that you have a problem during your stay, you must bring it to the attention of the manager on duty, to ensure that we have an opportunity to rectify it. If you are not satisfied that the issue has been resolved, please submit the details in writing within 28 days of your return, to:

Customer Services Department
Festival Inns Ltd.
Ellersly House Hotel
Ellersly Road
Edinburgh
EH12 6HZ